The confidentiality and security of your personal information are important to Lepelco. That’s why we have adopted principles to protect personal information and implemented measures to ensure that your personal information and privacy are protected, in accordance with applicable laws. These principles and our measures are summarized below.

Responsibility

We consider “personal information” to be any information about you that allows you to be identified, either directly or indirectly. A Data Protection Officer has been appointed to ensure compliance with these principles and any applicable privacy legislation.

The website may contain links to other websites, including the websites of members of our Group, charities and those of our partners. We are not responsible for the privacy practices of other companies.

Purposes for which we collect, use, disclose, and retain your personal information
In the course of our business relationship with you, we may collect, use, retain and disclose your personal information (and that of any other person whose personal information is collected in connection with your application for insurance) to review your application for insurance, to administer your insurance policy, to assess and process your claims, and to provide you with personalized services, products, information and advice. The reasons we need your personal information may include the following:

• Verify your identity and confirm the information you provided on the application form
• communicate with you by e-mail, telephone, fax or mail;
• evaluate your insurance needs and recommend products and services that are right for you;
• calculate your premium;
• Analyze risks and underwriting;
• analyze and settle your claims;
• meet regulatory requirements;
• detect and prevent fraud;
• perform data analysis and market research;
• respond to your inquiries or concerns;
• improve or personalize your customer experience;

And

• Fulfill our legal obligations.

Consent
We ensure that we obtain your consent to collect, use, or disclose your personal information unless the law allows us to do otherwise. Your consent can be given in writing, verbally, or electronically. It can sometimes be implicit.
You have the right to withdraw your consent to the collection, use, and disclosure of your personal information for the purposes mentioned above. However, it may then be possible that we can no longer provide our services to you.

Limitation of Collection
We collect personal information necessary for the purposes mentioned above, within the limits permitted by law. Your personal information is collected directly from you using our digital interfaces unless you have agreed that they be obtained from third parties or the law allows us to do so.

Disclosure and Retention
The personal information we hold about you will only be disclosed to third parties with your consent, except as required or permitted by law.
We retain your personal information on our servers located in Canada. In some cases, however, our service providers may be located elsewhere, including in the United States, and your personal information may then be governed by the laws of these other jurisdictions. We retain the personal information about you for the duration necessary to achieve the purposes for which they were collected and, subsequently, in compliance with applicable laws.

Accuracy of Information
We have taken reasonable measures to ensure that the personal information we hold about you is accurate, complete, and up-to-date when used. We also rely on you to communicate any changes to your personal information.

Access and Rectification
If you wish to access your file or request its rectification, please contact us in writing.

Security Measures

Your personal information is protected by high-security standards. Only our employees, agents, business partners, and service providers can access the personal information concerning you, and only when required by their duties, mandates, or contracts.

Transparency
Do you have questions or concerns about these principles or about the confidentiality and security of your personal information? Write to us at the address:

Léonie Isabelle
Finance and Administration Director
Courriel : leonie.isabelle@lepelco.com
T : 1 (888) 567-4314, poste 230
Office : 275 Boul. Sir-Wilfrid-Laurier, office 201, Beloeil, QC J3G 4H2